The role involves workforce scheduling, managing real-time performance, and optimising resources to meet demand and service levels within the contact centre.
The ideal candidate should have experience in contact centre resource planning, strong analytical skills, and advanced Excel capabilities.
This position offers hybrid working in Leeds with a salary of £26,000 plus a 10% bonus and various employee benefits.
Drive quality across digital platforms by shaping automation strategies, developing scalable testing solutions, and ensuring high-quality software delivery.
Ideal candidates will have hands-on automation expertise, technical leadership skills, and experience in Agile environments.
This full-time role is based in Leeds, offers a collaborative Agile environment, and involves mentoring opportunities in automation testing.
Provide a professional presence across the school, support events, manage facilities, and ensure safety and maintenance duties are carried out effectively.
Ideal candidates will have strong customer service skills, reliability, initiative, and the ability to adapt to changing priorities.
Full-time role at a picturesque Leeds campus with flexible shifts including weekends, offering a supportive and dynamic working environment.