Manage Stage 2 complaints ensuring thorough investigations and fair resolutions, while keeping customers informed throughout the process.
Ideal candidates should have experience in investigating complaints, preferably in social housing, and possess strong communication skills.
This is a fixed-term role based in Leeds with a focus on improving customer service, offering regular support and development opportunities for the team.
Manage and investigate Stage 1 complaints, ensuring fair resolutions while enhancing customer service and identifying improvement opportunities.
Ideal candidates have experience in customer service, strong communication skills, and a commitment to empathetic resolutions.
This full-time role is based in Leeds, offering a permanent position with opportunities for service development and a positive complaint-handling culture.
Key duties include providing employee relations advice, managing cases such as grievances and performance issues, and ensuring compliance with policies and legislation.
The ideal candidate will have HR experience, strong interpersonal skills, and the ability to handle sensitive matters effectively.
This full-time role is based in Leeds with a salary of £35,000 and provides an opportunity to thrive in a supportive environment.