Lead the development and implementation of policies and strategies for victim funding within the Criminal Courts, ensuring efficient resource allocation and support for victims.
Ideal candidates will possess extensive experience in policy formulation, strategic thinking, and a strong understanding of criminal justice systems.
Full-time role based in Leeds with potential for flexible working arrangements and a competitive salary range of £71,381 - £80,419.
The role involves workforce scheduling, managing real-time performance, and optimising resources to meet demand and service levels within the contact centre.
The ideal candidate should have experience in contact centre resource planning, strong analytical skills, and advanced Excel capabilities.
This position offers hybrid working in Leeds with a salary of £26,000 plus a 10% bonus and various employee benefits.