Manage and investigate Stage 1 complaints, ensuring fair resolutions while enhancing customer service and identifying improvement opportunities.
Ideal candidates have experience in customer service, strong communication skills, and a commitment to empathetic resolutions.
This full-time role is based in Leeds, offering a permanent position with opportunities for service development and a positive complaint-handling culture.
The role involves providing clinical leadership, managerial support to clinicians, and contributing to community mental health service transformations in Leeds.
The ideal candidate should have significant experience in community mental health, leadership skills, and a commitment to patient-centred care.
This full-time position is based in Leeds with potential collaborative work across community services, offering opportunities for professional development and supportive team culture.