Manage and investigate Stage 1 complaints, ensuring fair resolutions while enhancing customer service and identifying improvement opportunities.
Ideal candidates have experience in customer service, strong communication skills, and a commitment to empathetic resolutions.
This full-time role is based in Leeds, offering a permanent position with opportunities for service development and a positive complaint-handling culture.
As an Outreach Adviser, you will deliver advice sessions at various community venues and via digital channels, ensuring clients receive quality support and guidance.
The ideal candidate should possess strong communication skills, IT proficiency, and a desire to learn, with previous advisory experience being a plus.
This role offers flexible working hours in a hybrid setting, with opportunities for training and career development within a supportive team environment.