Counselling and Triage Co-ordinator

Survive and Thrive, Adult Counselling Service offers individual counselling and psychoeducation group sessions to people living within the Bradford District

The post holder will be the first point of contact for referrals to the Counselling Service and will be required to support the team by allocating clients to counsellors’ diaries.

The post holder will be expected to always maintain client confidentiality.

The post can be home or office based but there will be a requirement to work at times from the Calderdale office, Halifax and to attend meetings there.

Responsibilities

• To be the primary contact for all referrals into the counselling service and to liaise with referrers and the counselling service manager, as required.
• To make initial enquiries with people referred; assess their availability for counselling and place them on the counselling waiting list. 
• To contact people on the waiting list and make assessment appointments with the counselling team.
• To assess suitability for group work and to confirm a list of attendees for each of the 6 group sessions running each year. 
• Complete database entries on all contacts made and liaise with the counselling service manager and the counselling team as appropriate.
• To set up and organise language support appointments as needed. Liaising with the counsellor and language support agencies and confirming bookings each month with the finance team.
• To organise consistent service feedback by contacting people who have received a service and to record and collate their views for service development and feedback.
• Signpost/refer to other clinical or community services, if appropriate.

Administrative responsibilities

• Maintain appropriate client paperwork and database entries as required.
• Manage service wide referrals and counselling pending and waiting lists.

General

• To work in accordance with WomenCentre policies and procedures particularly regarding Health and Safety and Safeguarding adults and children. 
• Participate in 1:1 and performance and development meetings. 
• Attend and participate in team meetings and taking minutes 
• To undertake any other duties as determined by the service manager. 
• To work constructively and co-operatively with other members of staff to enhance the profile of the service. 
• Promote the values and ethos of WomenCentre at all times. 
• To undertake training as may be required.