Fundraising Assistant

At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we're the UK's leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us.

About the role

We're looking for a friendly and professional Fundraising Assistant. As the first point of contact for supporters, you will play an essential role in delivering exceptional supporter care.

You will:

• Respond to supporter enquiries via phone, email and post.

• Process donations and produce thank you letters and certificates.

• Send fundraising packs, materials and merchandise.

• Provide admin and operational support across fundraising, events and volunteering.

• Support Facebook fundraisers and digital fundraising platforms.

• Maintain accurate CRM records (training provided).

• Help with events and represent BCRT when needed.

• Support stock management, fulfilment and basic online shop tasks.

About you

• Friendly, confident communicator who enjoys helping people.

• Experience in customer/supporter care.

• Strong organisation and time management skills.

• Enthusiastic, proactive and willing to learn.

Why join us?

You'll join a small, passionate charity where your ideas matter and your work truly changes lives. This role offers variety, development opportunities, flexibility, a supportive culture and the chance to make a difference.

What we offer

• Flexible approach to working hours

• 30 days annual leave per year plus bank holidays

• Private Health Insurance (following successful probation)

• 6% employer pension contributions

• Life Assurance of 4x annual salary