LAUNDRY SUPERVISOR

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Assigns daily duties, communicates priorities and ensures the team is fully briefed on operational requirements, machines usage and workflow targets.
• Conducts regular inspections of processed linen, unforms and guest laundry to ensure cleanliness, presentation and fabric care standards meet luxury expectations.
• Ensures all finished items meet premium presentation standards, including folding quality, pressing accuracy, stains removal and fabric integrity.
• Provides structured training on machinery, SOP’s, safety and quality control. Coaches team members to improve productivity, accuracy and consistency.
• Promotes a positive, supportive working environment. Encourages teamwork, recognises strong performance and supports staff wellbeing.
• Handles operational challenges such as machine faults, linen shortages, quality concerns or guest laundry discrepancies, ensuring swift corrective action.
• Monitors linen levels, tracks usage trends and communicates shortages or replenishment needs. Ensures accurate reject stock replenishment.
• Ensures all laundry SOP’s all followed consistently. Reinforces correct machine operation, chemical handling, fabric care procedures and workflow standards.
• Maintains full compliance with H&S, COSHH, PPE usage, manual handling and machinery protocols. Ensures the department is audit ready at all times.
• Applies luxury Forbes, LSQ and AA hospitality standards to the laundry operation, ensuring linen, uniforms and guest laundry supports hotel’s overall guests experience and brand identity.
• Communicates effectively with Housekeeping, Spa, F&B, and Events teams regarding linen levels, turnaround times, and operational priorities.
• Applies luxury hospitality standards to laundry operations, ensuring linen and uniforms support the hotel’s overall guest experience and brand identity.

Key Skills, Qualities & Experience

• Hands on approach
• Passionate about the work you do
• Strong organizational skills and multitasking ability.
• Excellent communication and interdepartmental collaboration.
• Calm, solution-focused approach.
• High attention to detail and commitment to luxury presentation.
• Confident in leading teams and delivering training.
• Possess a positive attitude and a desire to learn
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan