1st Line Support Engineer

About the Role:I am looking for a proactive and reliable 1st Line IT Support Engineer to join my clients team. I am keen to find someone who can quickly integrate into the team and provide high-quality frontline IT support.The successful candidate will be hands-on, customer-focused, and confident supporting a variety of users and systems within a busy IT environment.Key Responsibilities:Provide 1st line IT support for:

• Microsoft Windows 11 desktops
• Microsoft Office 365
• Internal business applications (following documented procedures)
• Install and configure desktops, laptops, printers, and peripherals across the region
• Create and manage Active Directory accounts and mailboxes
• Monitor Rubrik backups and assist with data restores
• Ensure all support calls are:
  • Logged correctly
  • Updated regularly
  • Categorised appropriately within the Service Desk system
• Escalate incidents to relevant teams where required
• Build and configure devices using Microsoft Intune (training provided)

Essential Qualifications & Experience

• Minimum 2 years' experience in a 1st Line IT Support role
• Strong working knowledge of:
  • Windows 11
  • Microsoft 365 / Office 365
• Excellent communication and customer service skills
• Ability to work effectively in a team environment
• Full UK driving licence and access to own vehicle
• Willingness to work fully onsite (non-hybrid role)

What's on Offer:

• Salary of £28,000
• Stable Monday-Friday working hours (09:00-17:00)
• Opportunity to gain exposure to a broad IT environment
• Training provided where required (e.g. Intune)