Lead Salesforce Implementation Specialist

Salesforce Implementation Specialist

Sheffield City Centre (office-based and hybrid)

Salary: £65,000 - £80,000

UniHomes is hiring a Lead Salesforce Implementation Specialist with Agentforce capability end-to-end as Sales Cloud transitions from a system of record to an agentic platform.

Reporting to the Head of CRM, you will lead the Agentforce function at UniHomes - owning design, build, governance, observability and adoption across Sales and Service, and growing a small team around you as the work scales. You will work shoulder-to-shoulder with our Salesforce Implementation Specialist and our AI Product Manager to make sure Agentforce and our broader AI stack pull in the same direction.

Above all, you are a change agent. You are energised by the pace of change in this space, you want to be at the front of it rather than catching up to it, and you want to make a real difference to how UniHomes sells, serves and grows. You bring others with you, colleagues, stakeholders, and the wider business, so that Agentforce lands as a step-change in how we work, not just another platform rollout.

UniHomes is positive about AI and what it can do for our colleagues, our customers and our business - and we want someone who shares that outlook. You bring a can-do attitude to it: curious, confident, and quick to find the opportunity rather than the objection. We trust this role to champion AI inside the organisation and to use it, confidently and responsibly, wherever it makes us faster, sharper or better at what we do.

Key responsibilities:

• Own the Agentforce roadmap - what we build, in what order, and how it integrates with the rest of our Salesforce footprint and our AI stack.
• Lead the design and build of Agentforce agents (Sales, Service, lead generation, qualification, nurturing) using Agent Builder, Prompt Builder, Atlas Reasoning Engine and Data Cloud.
• Own agent governance: trust layer configuration, audit, evaluation and the policies that keep our agents safe to put in front of customers.
• Stand up agent observability so we know how agents are performing in production and can iterate quickly.
• Drive adoption across Sales and Service teams - training, change management and feedback loops.
• Build and lead a small Agentforce team as the function scales - setting direction, raising the bar on craft, and developing the people in it.
• Partner with the Salesforce Architect on the underlying platform footprint and with the AI Product Manager on cross-business opportunity discovery.
• Be the accountable owner of Agentforce inside UniHomes - the senior face to stakeholders, to leadership and to Salesforce themselves.

Skills and experience:

• Proven hands-on experience designing, building and shipping Agentforce or comparable Salesforce AI capabilities (Einstein, Copilot Studio, similar).
• Strong Salesforce administration foundations; Salesforce Certified Administrator preferred, Agentforce Specialist or equivalent strongly preferred.
• Practical experience with Salesforce development (Apex, Flows, Lightning) and AI tooling (prompt design, RAG, evaluation).
• Comfortable owning a workstream end-to-end - design, build, governance, adoption and reporting.
• Excellent communication and stakeholder management; comfortable leading a workstream, growing a team, and influencing peers and senior leaders alike.
• Track record as a senior IC stepping into leadership, or prior experience leading a small technical team.
• Pragmatic, outcome-driven, and comfortable in an SME pace of decision making.
• Genuinely positive about AI and what it can do for colleagues, customers and the business - a can-do mindset, with the confidence to champion it and bring others with you.

Desirable

• Experience setting up agent observability tooling .
• Background in marketplaces, lettings, utilities or consumer-facing platforms.

About us:

At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free.

We're not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency.

Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification.

Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.

If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress-free living.

We are a team driven and united by our core values:

• Lead the Way
• In it Together
• Customers Matter
• Keep it Simple
• Rise Above Challenges
• Make it Happen