Seasonal Customer Control Checks Administrator
- Involves conducting security checks, resolving fraudulent issues, and reporting on sales while ensuring the company is protected against fraud.
- Ideal candidates should possess excellent attention to detail, problem-solving skills, and a proactive, positive attitude.
- The role starts on 16th November and runs until 24th December, with a focus on providing exceptional service during the festive season.
To commence 16th November and work until 24th December .
Are you looking for a multi-skilled role that involves order processing and detecting fraud, then look no further.
Here at Hemingways we are currently looking for Seasonal Customer Security Administrators to support our work load over the Christmas period. As a Customer Security Administrator, you will need excellent attention to detail, be able to carefully and quickly identify fraud and have a positive, can-do attitude. This roles includes assisting the Consumer Operations Manager in the reporting and provision of accurate management information while providing excellent customer and retailer service through effective query resolution.
Main duties include:
- Conduct fraudulent security checks on physical and e-gift orders to ensure that the Company’s exposure to fraud is minimised.
- Resolve any fraudulent issues in a timely manner by cancelling any gift cards or e-gifts and stopping orders from being despatched.
- Work with your team to collate information on any common fraudulent themes and trends and to identify ways to quarantine orders that may be fraudulent.
- Authorise, investigate and evidence chargebacks we receive for suspected fraud.
- Improve the company’s fraud detection systems through internal and external research.
- Carry out daily sales/order activities.
- Reporting and logging of daily sales and revenue.
- Dealing with queries both internal and external by liaising with different departments.
- Checking stock within the department by identifying any stock that is low and amending sites and systems as required.
- Reporting using a variety of bespoke and standard systems.
- Carry out other reasonable duties as required by the employer or Line Manager.
Requirements:
- GCSE’s in English and Maths at or above grade C/4 or equivalent.
- Previous Administration or Customer Service role.
- Data inputting/reporting.
- Working in a fraud checking environment is desirable.
- Strong computer skills – Microsoft applications and bespoke systems.
- Excellent communications skills – both verbal and written.
- Strong organisational and time management skills.
- Strong reporting and analytical skills – interpret and present data effectively.
- Meticulous attention to detail.
- Curious and enthusiastic attitude.
- Able to rise to a challenge at busy times.
Working Hours
37.5 hours per week over pre agreed shifts between 8am and 6pm Monday to Friday paid at £13.00 per hour. .Day/Evening working and some weekend working is available/expected at the rate of £19.50 per hour.
Melmerby HG4 5NB
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£13.00 - £19.50 an hour