Business Analyst

Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

Our DWP Digital teams are building, maintaining and improving public services used by millions of people.

We're looking for talented Business Analysts to join our growing community, with opportunities across Digital in teams such as Working Age Services, Digital Channels, Comms and Collaboration, and Cross Boundary teams. These roles are all about shaping technical change, delivering real value, and helping improve outcomes for our users.

As a Business Analyst, you will work across the full product lifecycle, combining business needs with technical solutions to deliver value. This involves using Agile methods and industry-standard tools to produce clear requirements, user stories, and acceptance criteria.

You will collaborate across multidisciplinary teams, ensuring shared understanding between technical and business stakeholders, and support the Product Manager in shaping and prioritising work. The role includes analysing and improving business processes, gathering insights through workshops and research, and turning user needs into solutions.

There are strong opportunities for professional growth in our community of practise including mentorship from senior colleagues and the chance to develop leadership skills by supporting junior analysts. You will also be expected to continuously develop your expertise and contribute to the wider Business Analysis community.

What skills, knowledge and experience will you need? How will this be assessed?

1. You'll be invited to complete a verbal reasoning test.
2. If you pass the test, you'll be invited to complete both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following:

Technical Statement:

• Please give a specific example of how you've used your business analysis skills to understand a problem and how you used this to determine your next steps on a project.

Personal Statement:

• Significant experience of working across the full breadth of the Business Analyst role.
• Experienced in using a wide range of analysis techniques to understand the problem and needs.

1. If you are successful in your application, we'll invite you to a first and final interview.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £46,547.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards

• Diverse and Inclusive Leadership at Digital Leaders Awards 2024

• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025

• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

• Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.