Installations Executive

Base Salary: £23,920 OTE: £26,320

We are seeking a dedicated and enthusiastic Customer Service Executive to join our dynamic team. The ideal candidate will be the first point of contact for our valued customers, delivering exceptional service through multiple channels including phone, email, and live chat. You will be responsible for resolving customer inquiries efficiently, with professionalism and empathy, and ensuring every interaction reflects our commitment to customer satisfaction.

About Us

Our client, a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, we're at an exciting stage in our growth journey. Following significant investment and recent product launches, we're transforming how businesses manage their mobile workforce and are positioned for substantial expansion in both our core markets.

Key Responsibilities 

• To offer a complete after-sales service to our customer base using all available channels. E.g. Telephone, email, live chat to book in the installation of vehicle trackers nationwide.
• Promotion of new and existing products to our customers where applicable
• Manage relationships with sub-contractors, engineer base.
• Managing response time for new and existing orders, responsible for installation and de/re lead time.
• To keep accurate records of discussions or correspondence with customers 

Key Skills

• Excellent customer service skills
• The ability to work in a fast-paced environment
• The ability to work well with others
• Excellent verbal communication, listening and interpersonal skills.
• Experience handling and resolving complaints as a primary function 
• Confident with office software & telephone systems.
• Confident, proven & effective telephone manner.

Benefits:

• 25 days holiday (Christmas Shutdown)
• Sage Benefits
• WPA Healthcare (after 12 months )
• Team Building Events