Business Support Officer

We are expanding our Business Support Team and have up to 1.5 full-time equivalent Business Support Officer capacity available.

We welcome applications from candidates seeking full-time, part-time, or job-share arrangements. We may offer the available hours to two or more successful candidates, depending on applicants' preferred working patterns and the organisation's needs.

Our offices are open from 9.00 am to 5.00pm on Mondays, Wednesdays and Fridays, and from 9.00am to 9.00pm on Tuesdays and Thursdays. Working patterns will be agreed with the successful candidate, but some planned evening work on Tuesdays and/or Thursdays will form part of the role.

When applying, please tell us:

how many hours you would ideally like to work;

which days and times you are available;

whether you can work planned evenings on Tuesdays and/or Thursdays;

We will consider individual preferences alongside the overall needs of the Business Support Team.

What we are looking for

Are you organised, approachable and confident managing a varied workload?

We are looking for Business Support Officers to help keep our charity's essential day-to-day systems and services running effectively.

As a Business Support Officer, you will be part of the team at the heart of the organisation. You will help coordinate our administrative, reception, finance, HR, and governance support, ensuring colleagues, volunteers, families, and visitors receive an efficient, welcoming, and professional service.

Working with the Business Operations Manager, your responsibilities will include:

coordinating day-to-day office and business support;

responding to telephone, email and in-person enquiries;

supporting and coordinating reception volunteers;

managing room bookings and supporting community use of the building;

processing invoices, expenses and other financial administration;

maintaining employee, volunteer and compliance records;

coordinating recruitment, interview and induction administration;

supporting Board and committee administration;

maintaining databases and supporting organisational reporting; and

helping improve administrative systems and processes.

About you

You will have experience of working in a busy office or administrative environment and be able to organise your work effectively while responding to changing priorities. You will also bring:

experience of coordinating administrative or business support activities;

knowledge or experience of finance and HR administration;

experience of supervising or supporting staff or volunteers;

strong communication and customer-service skills;

excellent attention to detail and accurate record-keeping;

confidence using Microsoft 365, databases and office systems;

an understanding of confidentiality and GDPR; and

the ability to work independently and collaboratively as part of a team.

A Level 3 qualification in business administration, office management or a related area would be welcomed. We will also consider applicants with equivalent practical experience.

Previous experience in a charity, public-sector, or community organisation would be helpful, but not essential.

Most importantly, you will be positive, calm and approachable, with a commitment to excellent service and continuous improvement.

What we offer

We want our people to feel valued, supported and able to do their best work. As part of our team, you will receive:

Generous annual leave - statutory minimum holiday entitlement, including bank holidays, plus an additional 5 days' paid annual leave each year. For someone working five days per week, this is 33 days' paid leave per year, including bank holidays, pro rata for part-time employees.

Workplace pension - eligible employees will be enrolled into our NEST workplace pension scheme.

Employee Assistance Programme - access to the Wisdom Employee Assistance Programme, providing confidential support for your health and wellbeing.

Support and development - regular supervision alongside opportunities for learning and development.

An inclusive and supportive workplace - where different perspectives, experiences and ways of thinking are welcomed and valued.

You'll also have the opportunity to be part of an organisation working to make a meaningful difference to the people and communities we support.

Closing date: 21st September 2026 at 9:00 am

Interview date: w/c 28th September 2026

We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion.

This role is subject to a basic DBS check and satisfactory references.