Deputy Student Services Manager

Department of Health Sciences

The Department of Health Sciences at the University of York is a leading centre for teaching and research in health, wellbeing, and care. We deliver high-quality, evidence-based education across undergraduate, postgraduate, and professional programmes, preparing students for careers in nursing, midwifery, public health, and a range of health-related fields. Our research spans primary and secondary care, mental health, public health, social care, and health services, with a strong focus on improving health outcomes, reducing inequalities, and influencing policy and practice. Through collaboration with healthcare providers, policymakers, and communities, we integrate teaching and research to address real-world health challenges and shape the future of health and social care.

Role

The Student Services team is at the heart of the Department of Health Sciences student experience, providing responsive, inclusive, and accessible support throughout the student journey. Led by the Department’s Student Services Manager, the team is organised into three functional areas, each managed by a Deputy Student Services Manager:

• Admissions and Student Experience
• Academic Programmes and Assessments
• Placements, Allocations and Educational Technology

This particular post will primarily work in the Placements, Allocations and Educational Technology portfolio of Student Services, and you will support the delivery of high-quality, responsive and student-centred administrative services Working under the leadership of the Student Services Manager and alongside the other Deputy Student Services Managers, you will work closely with the Practice Learning Link Team, our practice placement partners and pre-registration teaching colleagues to ensure a high-quality placement learning experience for our Nursing & Midwifery students and learners. You will have significant experience working within a professional practice placement, or student administration environment, ideally within higher education, healthcare education, or a related sector. You will bring strong management and people management skills, with experience of managing teams, managing operational workloads, and fostering a positive, inclusive, and high-performing working environment.

This is a varied and collaborative position, ideal for someone with comprehensive knowledge of practice placements, whilst demonstrating excellent organisational skills, strong attention to detail, and a proactive approach. The successful candidate will be an effective communicator, capable of building positive working relationships, managing competing, complex priorities, and passionate about working with students. Day-to-day tasks may differ depending on the time of year and team priorities. The role is currently offered as a hybrid of remote and in-office work. The role-holder is expected to be flexible in supporting in-person events and on-campus activities within the role demands.

Skills, Experience & Qualifications needed

We welcome applications from individuals with a wide range of backgrounds, experiences and ways of thinking. In this role, you will:

• Provide operational leadership for the Placements, Allocations and Educational Technology team, managing workloads and supporting colleagues to deliver a responsive, inclusive and student-centred service.
• Oversee the planning, coordination and monitoring of professional practice placements, ensuring that curriculum, regulatory and placement requirements are met.
• Build effective relationships with students, academic colleagues, placement providers, the Practice Learning Link Team and other partner organisations.
• Lead the effective use and development of placement and educational technology systems, using data and feedback to improve services and processes.
• Provide clear advice, resolve complex operational issues and manage competing priorities across the academic cycle.

We are looking for individuals who:

• Have significant experience of professional practice placements, student administration or a comparable operational environment, ideally within higher education or healthcare education.
• Have experience of managing or supervising staff and fostering a positive, inclusive and high-performing team environment.
• Demonstrate excellent organisational, communication and relationship-management skills, with the ability to deliver complex and time-critical activities.
• Can interpret policies, regulations and data, exercise sound judgement and identify practical improvements to systems and services.
• Have equivalent relevant experience; experience of placement management systems or educational technologies would be advantageous.

Interview date: To be confirmed

For informal enquiries: please contact Matthew Brogatzki-Jacobs (Student Services Manager) by email matthew.brogatzki-jacobs@york.ac.uk

The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview. Read more about the University of York’s commitments under the Disability Confident scheme.