Ticketing Assistant

We’re looking for someone who is organised, commercially minded and confident working with data and people. The ideal candidate will be proactive in solving problems and want to make a tangible contribution to the success of our performances. This is a great opportunity for someone looking to develop their career in ticketing, audience development and the wider performing arts sector.

Person Specification:

A working knowledge of Spektrix is desirable, along with experience of working within a team (as well as independently) and the ability to deliver great customer service. The successful candidate will have a strong attention to detail, a positive problem-solving attitude, and will be comfortable working across multiple projects at one time.

Our Box Office team is dynamic and fast-paced, working closely with multiple departments across the company and beyond. This is an exciting opportunity to play a key role in driving ticket sales and delivering an outstanding customer experience across Opera North’s performances.

Key Accountabilities:

• Lead on setting up events, liaising with internal and external programming teams, supported by the Box Office & Ticketing Lead.
• Work with the wider team on offers, promotions and merchandise to upsell.
• Prepare sales and data reports, and other research tasks as required.
• Supporting the Box Office & Ticketing Lead with pricing and seat management tasks for all venues.
• Lead on group bookings, working closely with the Finance team.
• Assist the Box Office Supervisor with customer support and event management.
• Proactively maintain customer records in accordance with Data Protection legislation.
• Share customer knowledge and feedback with the team to improve the customer experience and inform marketing communications.
• Any other tasks as required.

Terms & Conditions:

Contract type: Full-time, permanent

Salary: £25,000

Holiday entitlement: 33 days inclusive of 8 statutory holidays, per annum

Pension: Opera North will automatically enroll you into the company pension scheme upon appointment and after 3 months’ service will contribute equivalent to 5.5% of your basic pay, should you meet the current legislative criteria. You will be required to make a personal contribution of 2.5% of your basic pay. We reserve the right to make future changes to our pension arrangements.

Equity, diversity and inclusion: We promote equity, diversity and inclusion in our workplace and make recruitment decisions by matching our needs with the skills and experience of the candidate. As we work to address underrepresentation in our workforce, we are particularly keen to hear from applicants from the global majority or those with other protected characteristics.

The successful candidate must have the right to work in the UK or be ready to obtain it.

General responsibilities of everyone who works for us:

• Represent the company values and purpose to create extraordinary experiences everyday
• Work collaboratively and co-operatively with all team members and take an active part in team meetings and discussions
• Be an ambassador for Opera North and follow our policies and procedures
• Play your part in ensuring that everyone who comes through our door is welcomed and treated with respect

How to apply: To apply for this role, please send a CV and covering letter via the Employment Hero website. If you need any help completing your application including any adjustments to the application process please contact appointments@operanorth.co.uk to make us aware.

Closing Date: 10th October - 4pm

Good luck with your application and we look forward to hearing from you.