Retail Assistant

Do you enjoy interacting with customers? Do you love helping others and working as part of a team? Then we are looking for you!

We are looking for a friendly, reliable and hardworking Retail Assistant to join our garden centre team. This is a varied, hands-on role where no two days are the same. You'll support all areas of the business, helping to deliver an excellent customer experience while ensuring the centre remains well-stocked, clean and welcoming.

From serving customers and covering tills to replenishing stock, watering plants, assisting with deliveries and helping customers with larger purchases, you'll play an important role in the day-to-day running of the garden centre.

This role is working 5 days a week during March, April, May, June, October, November and December.

You will be working 4 days a week during January, February, July, August and September.

The role also includes a regular late-night shift every Tuesday until 7:30pm.

If you enjoy variety, working outdoors and indoors, and being part of a supportive team, we'd love to hear from you.

Key Responsibilities:

As a Retail Assistant, you will:

• Deliver a warm welcome and provide outstanding customer service at all times.
• Work across all areas of the garden centre, supporting departments as required.
• Assist customers with purchases, product enquiries and carrying items to vehicles.
• Collect and return trolleys, ensuring they are available and presented neatly for customers.
• Operate tills and provide checkout cover when required.
• Replenish stock, merchandise displays and maintain high standards throughout the centre.
• Assist with deliveries, including unloading, checking, labelling and stocking products.
• Help move and display heavier products, including compost, aggregates and seasonal lines.
• Water and care for plants, helping to maintain attractive and healthy displays.
• Support stock management activities, including stock counts and inventory checks.
• Keep all customer-facing and back-of-house areas clean, tidy and safe.
• Follow all company health and safety procedures.
• Handle customer queries and concerns professionally, seeking support when necessary.
• Work flexibly to support seasonal peaks, special events and operational requirements.

Skills Knowledge and Expertise:

The ideal retail assistant is someone who:

• Enjoys working with customers and delivering excellent service.
• Is friendly, approachable and positive with a can-do attitude.
• Works well as part of a team and is willing to support colleagues across different departments.
• Is comfortable carrying out a mixture of indoor and outdoor duties in all weather conditions.
• Holds a full, clean UK driving licence.
• Holds a forklift truck licence, or is willing to undertake training to obtain one.
• Has previous customer service or retail experience (desirable but not essential).
• Is eager to learn new skills and take on a variety of responsibilities.
• Is organised, dependable and able to work on their own initiative.
• Is physically capable of carrying out manual handling duties associated with stock movement and replenishment.
• Is flexible and able to work weekends and additional shifts during busy periods when required.

Why Join Our GREAT Team?

A GREAT Place to Work Friendly, fun, and down-to-earth – we cultivate a positive team spirit every day.

• Work-Life Balance All roles operate within daytime hours - so your evenings stay yours.

? Up to 33% Staff Discount Treat yourself to garden and home favourites (*varies by department/concession).

Free On-Site Parking Arrive stress-free with plenty of parking.

GREAT Values & Recognition We live our values and celebrate yours with monthly awards and shout-outs.

Monthly Team Engagement Events From information sharing to free food – we love bringing the team together.

Enhanced Holiday Allowance More time off that grows with your length of service.

Grow Your Career We support your development with company-sponsored training.