Receptionist/Administrator

Role Overview:

• We are seeking an experienced Receptionist/Administrator to join our In-house Bank team.
• This role will cover holiday and sickness absence across each of our four locations in Leeds. Therefore a full UK Driving License and access to a vehicle is essential.
• You will provide a friendly, professional front-of-house service for customers and visitors to Westward Care Ltd.
• Contribute to an ambience within the setting that is appropriate to the customer profile and in line with the vision and values of Westward Care Ltd.
• Work independently and autonomously whilst building excellent relationships with the Administrator, General Manager, colleagues, customers, and suppliers.

About The Role

MAIN DUTIES:

• Facilitate the front-of-house operation and deliver a consistent experience for all customers and visitors to Westward Care Ltd at all times.
• Ensure that visitors are greeted and made to feel welcome on arrival.
• Ensure that face-to-face and telephone enquiries are dealt with in an efficient, friendly, and professional manner.
• Assist with general administration duties, to include photocopying, scanning documents, logging invoices and other administration tasks as required.
• Ensure that all customers and employees are treated with equality, dignity, and respect, and every individual feels they can challenge discrimination and harassment in employment practice and service provision.

Quality Management

• Demonstrate a sense of pride for the job and the organisation.
• Assist in maintaining good relationships with suppliers and providing information and assistance as required.
• Ensure compliance with the relevant organisational, legal, and financial procedures and policies to protect customers and employees and minimise risk and financial loss.
• Ensure all paperwork is completed accurately and to the required standard within agreed timeframes.
• Maintain a professional appearance.

Being Part of the Team

• Work effectively with other team members to deliver a professional front-of-house service to the customers and ensure the smooth operation of Westward Care.

Communication

• Adopt various methods of communication to meet customer needs and build positive relationships.
• Maintain confidentiality as appropriate.

Customer Service

• Create an outstanding first impression for customers and visitors to Westward Care Ltd.
• Demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.

ADDITIONAL INFORMATION:

• This role will require occasional weekend, and Bank Holidays working as necessary.
• The service operates 24 hours per day, seven days per week, and flexibility is essential to meet the needs of the service.

Level of DBS disclosure required: Enhanced

Required Criteria

• Must have a full UK Driving License and access to a vehicle

Skills Needed

About The Company

Westward Care Ltd lives by its core values and those who join us will be included and encouraged to work within this business ethos.

Company Culture

Our Values in Action

• Kindness — You bring warmth, empathy and patience to every interaction.

• Respect — You honour each resident’s individuality, choices and personal history.

• Trust — You build confidence through reliability, honesty and consistent care.

• Teamwork — You support colleagues, communicate openly and contribute positively to a shared mission.

Company Benefits

Employee development programs, Free parking, Referral bonus, Employee of the Month

Salary

£12.85 per hour