Administrator - Food & Beverage
Job Highlights
- You will manage day-to-day administrative tasks, support leaders in Food & Beverage, maintain records, handle guest inquiries, and compile management reports.
- The ideal candidate has strong organisational skills, a proactive approach, and thrives in a fast-paced environment while delivering excellent customer service.
- This role is based in York, working full-time hours with the opportunity to support various operations and enhance the dining experience across F&B outlets.
Job Requirements/Description
You will lead and provide support on all day-to day administrative tasks for the Food & Beverage leadership team. Support Food and Beverage managers on departmental schedules, communications, and meeting logistics; maintaining accurate records, reports, and filing systems; handling guest complaints; coordinating bookings and inquiries; and compiling management reports to support the F&B operation.
You will play a crucial part of a bigger team supporting leaders deliver quality products and services across their F&B outlets. Here’s what you will be expected to do:
We live by our values, and we’d love you to bring them to life every day:
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
Description
You will lead and provide support on all day-to day administrative tasks for the Food & Beverage leadership team. Support Food and Beverage managers on departmental schedules, communications, and meeting logistics; maintaining accurate records, reports, and filing systems; handling guest complaints; coordinating bookings and inquiries; and compiling management reports to support the F&B operation.
What You Will Do In This Splendid Role:
You will play a crucial part of a bigger team supporting leaders deliver quality products and services across their F&B outlets. Here’s what you will be expected to do:
- Managing the online booking system, checking for busy days and liaising with large parties re pre orders and deposits.
- Updating menus with any new products, prices and calories printing menus for all Food and Beverage departments as needed.
- Responding to any relevant Food and Beverage emails, specifically in relation to large parties and enquiries
- Responding to Trip Advisor feedback, and reporting this to the management team on a weekly basis
- Working alongside the Food and Beverage management to ensure that all Health and Safety compliance is completed and up to date
- Responsible in putting together menu packages and offers for groups
- Support F&B outlet operations as and when required.
What Makes You Splendid:
We live by our values, and we’d love you to bring them to life every day:
- Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
- Nimble - You’re someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
- Brilliant - You’re someone who takes pride in your craft and thrives on making a difference.
- Honest - You’re someone who leads with integrity and communicates openly.
We take pride in our work and believe that enjoying the journey is just as important as the destination.
Our Splendid Benefits:
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
About The Grand - York
Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.
A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.
Company
Location
York YO1 6GD
Employment Hours
New Jobs
Salary
£12.85 an hour