ICT Support Hub Engineer - York - Sept 26

ICT Support Hub Engineer

Location: York, Fulford Road

Contract: Permanent

Hours: Full time, 37 hours per week, Monday – Thursday 08:30-17:00 and Friday 08:30-16:30

Salary: Scale 5/6, £30,333 - £35, 772

Closing Date: 9am, 2nd October 2026

Are you ready to take your ICT career to the next level in a role that truly makes a difference?

We’re looking for a motivated and technically skilled ICT Support Hub Engineer to join our dynamic Service Delivery Team. Based in York, you’ll play a vital role in supporting the digital infrastructure that underpins the essential services of the Office of the Police, Fire and Crime Commissioning (OPFCC), North Yorkshire Police (NYP), and North Yorkshire Fire and Rescue Service (NYFRS).

This is more than just a support role—it’s an opportunity to be part of a forward-thinking, multi-agency ICT service that’s committed to innovation, collaboration, and public service excellence.

Key responsibilities:

• Deliver high-quality deskside and onsite support to end users across the organisation.
• Build, configure, and maintain ICT hardware to meet operational needs.
• Respond to service desk calls and self-service portal requests with professionalism and efficiency.
• Support the delivery of ICT services in line with performance targets and service catalogue commitments.
• Contribute to project work and commissioned tasks, including occasional fieldwork and out-of-hours support.
• Collaborate with colleagues across ICT to ensure a seamless, “one service” experience for users.
• Promote knowledge sharing and continuous improvement within the team

What we are looking for:

• A higher education qualification in ICT or equivalent hands-on experience in a busy, multi-disciplined ICT environment.
• Strong understanding of incident management and service desk operations.
• A problem-solving mindset with excellent analytical and technical skills.
• Confident communication skills and the ability to build strong working relationships across all levels.
• Experience working in or with public sector organisations, ideally within emergency services.
• A clean driving licence and flexibility to travel when required.
• Desirable Qualifications
• ITIL Foundation certification or equivalent experience in a regulated ICT environment.

Why Join Us?

Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation.

We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:

• Local Government Pension Scheme – secure and competitive retirement planning
• Salary Sacrifice Car Scheme – access to affordable vehicle leasing options
• Generous Annual Leave – 24 days rising to 30 with length of service, plus bank holidays
• Health Cash Plan
• Blue Light Discount – enjoy savings at major retailers and services
• Flexi-Time for Staff Roles – tailor your working hours to suit your lifestyle while meeting team objectives
• Access to Trade Union Membership – opportunity to join UNISON
• Inclusion & Diversity Networks – connect with colleagues and contribute to a culture of belonging
• Health & Wellbeing Services – access to resources that support your physical and mental health

To be considered for this role, applicants must meet the following requirements:

• You must have the right to work in the UK, with no restrictions on your employment
• Hold a full UK manual driving licence
• Internal applicants must have successfully completed their probation period
• Meet residency requirements for vetting:

o MV Level Vetting – minimum 5 years UK residency

Your Application

North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.

While AI can support you with structure, spelling and grammar, your application must still reflect your own genuine skills, experience and achievements, as our selection process checks for authenticity. It’s acceptable to use AI to help with clarity, research, interview preparation and structuring your real-life examples, provided the information is accurate; however, it must not be used to exaggerate your abilities or generate false or AI-written responses.

Safer Recruitment

North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.

Ready to Apply?
As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile.

Interviews are scheduled to take place: 13/14 October 2026

We look forward to receiving your online application.