Duty Manager
Company
Location
Station Rise, York YO1 6GD
Employment Hours
New Jobs
Salary
£14.90 an hour
Job Highlights
- Lead day-to-day hotel operations, providing exceptional service and support to staff, ensuring every guest has a memorable experience.
- The ideal candidate will have strong leadership skills, experience in hospitality, and a proactive, adaptable approach to challenges.
- This position is full-time, based in York, with a focus on creating a positive work environment and promoting a safe atmosphere for guests and staff.
Job Requirements/Description
The Grand, York is looking for an exceptional Duty Manager to help deliver outstanding guest experiences and ensure the smooth day-to-day operation of our five-star hotel. You'll lead from the front, support colleagues across the business and make confident decisions that maintain the exceptional standards our guests expect. If you're passionate about luxury hospitality and thrive in a fast-paced environment, we'd love to hear from you.
Our Duty Managers are at the heart of our operation, ensuring every guest receives the warm, personalised service that defines The Grand, York. Here's what you'll be doing:
Our values are at the heart of everything we do, and we'd love you to bring them to life every day.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
Description
The Grand, York is looking for an exceptional Duty Manager to help deliver outstanding guest experiences and ensure the smooth day-to-day operation of our five-star hotel. You'll lead from the front, support colleagues across the business and make confident decisions that maintain the exceptional standards our guests expect. If you're passionate about luxury hospitality and thrive in a fast-paced environment, we'd love to hear from you.
What You Will Do In This Splendid Role:
Our Duty Managers are at the heart of our operation, ensuring every guest receives the warm, personalised service that defines The Grand, York. Here's what you'll be doing:
- Helping to lead the day-to-day operation of the hotel, providing visible support across departments and ensuring exceptional guest experiences at every stage of the guest journey.
- Welcoming our VIP guests, resolving guest concerns with confidence and professionalism, and making informed decisions that protect both the guest experience and the integrity of the business.
- Working closely with the Front Office leadership team to ensure smooth daily operations, communicating effectively across departments and supporting colleagues to achieve operational excellence.
- Promoting a safe and secure environment by carrying out hotel inspections, supporting emergency procedures and ensuring health, safety and company standards are consistently upheld.
- Inspiring and supporting the team by leading from the front, sharing knowledge, encouraging high performance and fostering a positive and collaborative working environment.
What Makes You Splendid:
Our values are at the heart of everything we do, and we'd love you to bring them to life every day.
- Open – You're approachable, visible and build trusted relationships with guests, colleagues and stakeholders through clear communication and genuine hospitality.
- Nimble – You thrive in a fast-paced environment, making confident decisions, solving problems proactively and adapting quickly to changing operational demands.
- Brilliant – You lead by example, take pride in delivering exceptional guest experiences and inspire those around you to achieve the highest standards.
- Honest – You act with integrity, take ownership of your decisions and always do the right thing for our guests, colleagues and the business.
Bring your passion for hospitality, your natural leadership and your commitment to creating exceptional guest experiences, and we'll give you the opportunity to grow and thrive in your career.
Our Splendid Benefits:
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
About The Grand - York
Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.
A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.
Company
Location
Station Rise, York YO1 6GD
Employment Hours
New Jobs
Salary
£14.90 an hour