Reservations - Team Member

Company

The Grand - York

Location

York YO1 6GD

Employment Hours

New Jobs

Salary

£13.15 an hour

Job Highlights

Handle reservation requests and provide expert knowledge on the hotel's amenities, maximising occupancy and delivering top-notch customer service.
We seek a friendly individual with excellent communication skills, a proactive approach, and a passion for delivering exceptional guest experiences.
This role is based in York on a full-time basis, offering a supportive work environment with a focus on employee wellbeing and growth.

Job Requirements/Description

Description

Are you a master of first impressions with a passion for luxury? We’re hunting for a sharp, personable Reservations Team Member to be the friendly voice behind unforgettable guest experiences at The Grand, York Your role? Turning enquiries into bookings with style, speed, and precision—making every guest’s journey start with a wow.

What You Will Do In This Splendid Role

Our team are the heart and soul of all we do. Here’s what you’ll be up to:

Handle reservation requests with care and attention
Provide expert knowledge on rooms, packages & amenities
Work closely with front desk & sales to maximize occupancy
Deliver seamless, five-star customer service every time

What makes you Splendid?

We live by our values – and we’d love you to bring them to life every day:

Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
Honest - We’re looking for someone who values transparency, takes ownership, and builds trust through their actions.

Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.

Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
Life Assurance - peace of mind for you and your loved ones.
Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
Pension - auto enrolment into the company pension scheme.
Learning & Development - opportunities available to progress your skills and career.

About The Grand - York

Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.

A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.

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