Student Systems Business Analyst

Department

The Student Systems team sits within the Directorate of Student Education and Experience which provides administrative, academic and advisory services and opportunities for development to support the student experience. Working collaboratively with students, colleagues and external partners we facilitate learning, development and success. As a highly focused professional service directorate we make a significant impact on the University’s ability to achieve its ambition of offering an outstanding and valuable experience, and to support our colleagues in achieving excellence in research, teaching and the student experience. We provide a collection of professional services which contribute to the quality of the student and staff experience.

Role

We are seeking a Business Analyst to join our Student Systems team. The team is responsible for the configuration, development, management and maintenance of our student record system (SITS) and its integrations with other business systems. These systems are core to the running of the University with Academic and Professional Services departments relying on them to underpin their key activities. We have an exciting and extensive programme of technology-enabled business change with a focus ranging from strategic and operational projects to service improvements that support the student lifecycle from application through to graduation. This role is key to successful delivery of that programme.

This is a hands-on role delivering both business and technical analysis centred on the student record system (SITS). Key responsibilities include working directly with business stakeholders, service owners, end users and development teams (in Student Systems and Digital Services) to:

• Understand business problems
• Elicit and constructively challenge requirements
• Analyse process and data flows
• Develop solution options
• Translate business needs into a clear framework for technical delivery

You will be personally responsible for:

• Leading requirements elicitation and solution validation activities
• Supporting user acceptance testing (UAT) and service transition
• Guiding stakeholders through prioritisation challenges, and managing project risks effectively
• Providing oversight and control of any work assigned to external suppliers or consultants

You will thrive in this role if you are:

• Highly self-motivated
• Capable of managing your own work and leading others
• A confident and approachable communicator with the ability to build warm rapport with a broad cross section of business and technical stakeholders at all levels of the University.

Skills, Experience & Qualifications needed

You’ll be able to demonstrate:

• A sound understanding of the student lifecycle and student record data principles
• Experience of contributing to or leading business analysis activities with a range of stakeholders
• Strong analytical and problem-solving skills with the ability to interpret and communicate sometimes complex data to both technical and non-technical audiences
• An ability to communicate effectively in verbal and written formats
• An ability to respond to changing business needs and priorities
• A Level 3 qualification (or equivalent professional experience)

Interview date: To be confirmed

For informal enquiries: please contact Marie Guest at marie.guest@york.ac.uk

The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview. Read more about the University of York’s commitments under the Disability Confident scheme.