Claims Handler

Full Job Description

Commercial & Property Claims Handler

Location: Halifax - Hybrid

Overview:

An exciting opportunity has arisen for an experienced Commercial & Property Claims Handler to join an established and growing claims management team.

The role will see you supporting a key client across a number of bespoke insurance schemes, managing a varied caseload of commercial and residential property claims, including high value and more complex losses. You will manage claims from first notification through to settlement, ensuring they are handled efficiently and to a high standard throughout.

This is a hands on role where you will have real ownership of your claims, working closely with customers, clients, insurers and other stakeholders to keep everything moving and achieve the right outcome. You will be trusted to use your technical knowledge, make sound decisions and provide a high level of service throughout the claims process.

You will be joining a highly reputable business with long standing client relationships across the insurance sector, where there is a real focus on technical expertise, client relationships and delivering a quality service. It is a good opportunity for someone looking to build on their existing claims experience and become part of a supportive and growing team.

Role Responsibilities:

• Manage a caseload of commercial and residential property claims from first notification through to settlement.
• Deal with high value and complex claims, assessing the circumstances, liability and appropriate next steps.
• Investigate claims by gathering and reviewing relevant evidence, reports and supporting information.
• Review policy terms and assess whether claims are covered.
• Negotiate settlements within agreed authority levels.
• Work with external suppliers including loss adjusters, contractors, surveyors and legal representatives.
• Keep claims moving and make sure actions are followed up and completed within the required timescales.

Client & Stakeholder Management:

• Act as a key contact for a major client across a number of insurance schemes.
• Build good working relationships with brokers, policyholders, suppliers and internal teams.
• Keep clients and other stakeholders updated on claim progress, issues and any potential concerns.
• Provide a professional and customer focused service throughout the claims process.
• Deal with queries and more challenging situations calmly and professionally.

Compliance & Quality:

• Handle claims in line with regulatory requirements, internal processes and agreed client service levels.
• Keep claim files accurate, complete and up to date.
• Ensure claims systems are updated promptly with all relevant information.
• Identify potential fraud and raise any concerns through the appropriate channels.
• Keep an eye out for recurring issues, risks and areas where processes could be improved.
• Share knowledge and good claims handling practices with the wider team.
• Support improvements to claims processes, documentation and the overall service provided.

Experience:

We are looking for an experienced Claims Handler with a robust background in commercial and residential property claims.

You will ideally have:

• At least 2 years experience handling property claims
• Experience handling both commercial and residential property claims.
• Experience dealing with high value and complex property claims.
• A good understanding of property insurance policies, coverage and claims processes.
• Experience assessing claims information, reviewing evidence and making informed decisions on liability and settlement.
• Confident communication skills, with the ability to deal professionally with policyholders, clients, brokers and suppliers.
• Strong negotiation skills and the ability to reach appropriate settlements within agreed authority levels.
• Experience managing a caseload independently and keeping claims progressing within agreed timescales.
• Good organisational skills and attention to detail, particularly when managing multiple claims and deadlines.
• Experience working with loss adjusters, contractors, surveyors and other external suppliers.
• Good written skills, with the ability to produce clear claim notes, correspondence and updates.
• A proactive approach and the ability to work effectively both independently and as part of a wider claims team.

Career Development & Package:

This role offers the chance to take ownership of a varied caseload while continuing to build your technical knowledge across commercial and residential property claims. You will work with a range of clients and claim types, including high value and complex losses, giving you plenty of variety in your day to day work.

For those looking to progress, there are established opportunities to develop within claims handling, take on greater responsibility and move into more senior claims positions or progress into loss adjusting. There is also scope to broaden your experience across different areas of the business as your knowledge and expertise develops.

The role offers structured technical development, professional qualification support, hybrid working and a good level of autonomy over your caseload. You will have the opportunity to take ownership of your claims, build trusted relationships with key clients and develop your career within an established and growing Property operation.

Alongside the career development on offer, the business provides a competitive benefits package, including a discretionary annual bonus, 5% contributory pension, private healthcare, death in service cover, 25 days' annual leave plus bank holidays, with annual leave increasing with length of service. There is also an additional day off for your birthday, holiday purchase options, 24/7 GP access and a range of other employee benefits.

Applications:

If you are an experienced Commercial & Property Claims Handler looking for your next opportunity within a professional and supportive claims environment, we would be keen to hear from you.

Apply below or contact me directly to find out more.