Clerical Officer

For questions about this job, contact:

Helen Lindsay
Assistant Patient Services Coordinator
helen.lindsay9@nhs.net
01133924326

Shortlisting Date: 27.09.26
Interview Date: TBC

Job Summary

The Outpatient Administration team work in collaboration with the Referral and Booking Service, Outpatient Nursing, Switchboard, Phlebotomy and the Robotic Process Automation teams. Together we form the Outpatient Clinical Service Unit. The Outpatient Administration team are based across five sites Leeds General Infirmary, Chapel Allerton Hospital, Seacroft Hospital, Wharfedale Hospital and St James University Hospital; and two Community Diagnostic Centres at Beeston and Armley. The main duty of this role is to provide administration support to the Outpatient clinics at both Chapel Allerton and Wharfedale Hospitals. The administration support includes computer-based work using our Patient Administration System and providing front of house reception support, delivering a high standard of patient care. Our Clerical Officer team ensure all paperwork and systems are prepared in advance of Outpatient appointments. They also provide receptionist support across a number of reception areas; book patient appointments in person and by telephone; and ensure all post clinic actions are completely timely.

The main attributes we are looking for include being motivated, reliable, trustworthy, flexible, and keen to learn. We are also seeking somebody who is a good team player, with the ability to work on their own initiative. We are proud of the diversity within our teams, welcome applications from people of all backgrounds and are committed to recruiting inclusively.

34 hour post: 4 days 8am - 5pm

25.5 hour post: 3 days 8am- 5pm

Why you should join our Team

In Outpatient Administration, we place staff health and wellbeing at the heart of everything we do and actively promote flexibility in the workplace. We are committed to supporting all staff to succeed in their roles, including offering and supporting reasonable adjustments where needed. We value and recognise the power of the staff voice and encourage colleagues to act as champions through a range of staff networks, including Disability, LGBT+ and BME networks. We also adopt inclusive recruitment processes and as part of this, we share interview questions with all shortlisted candidates the day before interview. We believe this approach creates a level playing field, helps reduce stress, and enables candidates to fully understand what we are looking for.

Our team is unique because we support Outpatient services across several locations and work in partnership with a wide range of Clinical Service Units. This provides a varied working environment, opportunities to develop a wide skill set, and valuable exposure to different specialties, services and different ways of working across the Trust. It is an exciting time within the Outpatient Administration team as we introduce more digital ways of working and support the Trust’s commitment to sustainability by reducing paper use. If you are passionate about making a difference and want to deliver patient-centred care whilst working within a diverse and supportive team this could be the role for you!

What you will bring to the role

Literacy and numeracy skills required for accurate record-keeping, appointment management and receptionist duties.

A commitment to undertake mandatory and role-specific training as required, including additional training to meet service changes and developments.

A clear insight into the duties and responsibilities of the post, demonstrating a thorough understanding of the role and the impact it has on patient experience and the wider service.

Self-motivation and a commitment to provide an efficient, high-quality service in a busy and demanding environment.

Reliability and dependability with a consistent approach to attendance, timekeeping and work responsibilities.

A flexible and adaptable approach to duties and working practices, responding efficiently and positively to changing service needs.

Competent keyboard skills with the ability to complete work accurately and efficiently to maintain a high-quality service.

Good interpersonal skills with the ability to communicate politely, clearly and sensitively with patients, visitors and colleagues.

An ability to work independently using own initiative and judgement, within established Trust policies, procedures and guidelines.

An ability to work effectively as part of a multi-disciplinary team to deliver high quality patient centred services.

Please see attached job description for full details

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are.

Responsible
Open and Honest
One Team
Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People
Improvement and Innovation
Partnerships
Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.