Customer Success Assistant

We are currently recruiting for a Customer Success Assistant to join a friendly and supportive small team based in HU14. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and is looking to grow their career, with a clear progression path into a management role. This role would suit someone who have previously worked in a contact centre role and wants to apply their skills to a smaller family-run business who are passionate about delivering excellent levels of customer service.

Key Responsibilities

• Managing incoming customer enquiries via phone, email, and online platforms
• Providing timely and professional responses to customer queries
• Building strong relationships with customers and maintaining high satisfaction levels
• Processing orders, updates, and handling any issues efficiently
• Working collaboratively with a small team to meet business objectives
• Supporting continuous improvements within customer service processes

About You

• Previous experience in a customer service or customer-facing role
• Strong communication skills, both written and verbal
• A proactive and positive attitude
• Ability to work well as part of a close-knit team
• Organised, with good attention to detail
• Ambitious and motivated, with a desire to progress into a management role

What's on Offer

• Competitive salary of £27,000 - £30,000
• Monday to Friday working pattern (great work-life balance!)
• A supportive team environment
• Genuine career development opportunities into management
• Stable, permanent position within a growing business

If you're looking for a role where you can make an impact, develop your skills, and progress your career, we'd love to hear from you. Apply today to be considered as interviews will take place ASAP.