Advice & Support Development Officer

Job Title: Advice & Support Development Officer

Reporting to: Advice & Support Manager

Place of Work: The University of York Student Centre, James College, Newton Way, York, YO10 5DD / Potential hybrid options

Contract: Permanent

Hours of Work: 35 hours a week

Salary: Starting at £30,609 per annum

Closing Date: Monday 19th October 2026 at 5pm

Interview date: w/c 26th October at The University of York Student's Union

About the Role:

The Advice & Support Development Coordinator will be part of a dedicated team, York SU Advice & Support, that provides confidential, independent guidance and support to University of York students on academic and wellbeing issues, and University procedures and policies.

The role will predominantly focus on the day-to-day provision of 1-1 advice to students accessing the service. It will also incorporate a range of responsibilities and activities including development, delivery and dissemination of advice information and resources, policy research and consultation, and supporting wider students’ union campaigns, events and activities.
Your work will be key in helping all students understand and exercise their rights, and to navigate challenging times or unforeseen events.

Applicants should be self-motivated with a proactive and flexible approach. The successful candidate will be able to present information clearly and concisely in writing and verbally, and be able to develop a clear working knowledge of a range of University policies and procedures. An understanding of advice work and ability to deal sensitively with enquiries from a diverse range of individuals, and manage potentially difficult or emotional situations calmly and confidently, is important.

This is a full-time (35hrs/wk), permanent role with a flexible start date (ideally November). Employees must be available to work from campus, with the option for some occasional home working if appropriate for the role and in agreement with their line manager. We offer a competitive starting salary of £30,609. Join us and help shape the future of our Students' Union!

Working at York SU:

At York SU we know that maintaining a great work life balance also improves our teams wellbeing, productivity and happiness, this is why we offer flexible working arrangements to suit personal needs and requirements. We have both a flexi-time work scheme and remote working policy available to staff as standard and welcome applicants to discuss their flexible requirements at the interview. (If applicable to the role)

• A full time working week is 35 hours
• You receive 38 days holiday (including bank holidays and 4 paid closed Christmas days)
• You get extensive access to discounts and benefits
• There are paid volunteering opportunities
• You have access to the cycle to work schemes and other salary sacrifice options
• We offer a generous pension scheme
• You have the chance to shape the student experience for the better

York SU is committed to equality of opportunity - we are an organisation who works very hard to ensure we appoint based on merit. We would particularly welcome applications from candidates with disabilities and/or from Black, Asian and minority ethnic backgrounds.

As a Disability Confident Committed Employer (LV1), we are proud to offer an interview to applicants who meet the minimum criteria** for the advertised position.

**It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. For example: in certain recruitment situations such as high number of applications, seasonal and high-peak times, we may have to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

If you are invited to interview with us we will share our interview questions in advance so you can feel a little more prepared. We’re more interested in hearing about your experiences and ideas than in testing your memory, and so we want you to feel as comfortable as possible.

If you have any further questions about the position, or if you have a requirement for adjustments that would make the application or interview process more accessible, please do not hesitate to contact us on hr@yorksu.org.

Please note that products containing nuts, dairy, gluten and other potential allergies are served within our venues. We however aim to support a nut free environment within our student centre by encouraging staff not to bring nut based products to work.