Service Practitioner

This role is part of the Infrastructure Lifecycle team, within the Technology sub-directorate, in the Transformation Directorate. The successful candidate will be responsible for supporting the development and implementation of processes in the Infrastructure team, maintaining documentation relating to them, while helping with the delivery of continual improvement, reporting, efficiencies and best practice.

The Infrastructure Lifecycle team is responsible for ensuring ITIL disciplines are adopted by the wider organisation, ensuring all Infrastructure services are correctly documented and supported by the wider Infrastructure team. The team maintains relationships with service owners that are ‘customers’ of the wider Infrastructure team and liaises with the Technical Operations teams as necessary.

You will also be involved in some project work such as the further development of Service Management, Reporting and Monitoring toolsets and support ongoing activities with Configuration and Asset Management.

Develop, maintain and publish processes and procedure documentation covering the delivery and support of infrastructure services according to industry best practice
Monitoring and reporting on the services delivered by Infrastructure
Developing and Reporting on Infrastructure performance according to agreed service levels and key performance indicators
Review and analysis of data from toolsets. Resolving or escalating issues as required
Liaising with customers, including service owners in other areas of the NHS, to ensure the effective delivery of services
Assist with wider team activities, including Configuration and Asset management and Continual Improvement management.
Assist with the development and operation of a problem management function.

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.

You can find further details about the role, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

This role may be based in Leeds, London or Exeter.

All NHS England Technology/Infrastructure personnel must hold security clearance level as a minimum.

To meet National Security Vetting requirements, security clearance require 5 years continuous UK residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years.

Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered.

Please make sure you meet these requirements before applying for this role.

You don’t need to have security clearance already, however, failure to achieve the requirements for security clearance after offer, will result in the job offer being withdrawn.

For further advice please check https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc or contact england.securityvetting@nhs.net .