Business Customer Support Technician Apprentice Leeds

Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success.

What we’re looking for

• A passion for providing a fantastic service to our customers – this is the critical one!
• Willingness to learn, adapt, and embrace new technologies and challenges.
• A curious personality alongside problem solving skills.

About this role

• Work on-site with a diverse range of customers, from small local businesses to large FTSE-100 organisations, with no two days the same.
• Support customers with a wide variety of needs across hardware, software, and infrastructure.
• Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
• Recommend suitable digital products and services to help customers get the most from their technology.
• Travel between customer locations as part of a dynamic, field- based role.
• Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.

What You’ll Do

• Work on-site across different customer locations.
• Install, configure, and optimise BT products, apps, and services.
• Carry out non-complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
• Support installations, migrations, and rollouts.
• Diagnose and resolve hardware and software issues.
• Guide customers through solutions and recommend suitable digital products and services.

What You’ll Learn

• Hands-on field engineering and customer support experience.
• How to install and configure BT applications and services.
• Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
• Logical problem-solving and customer service best practice.
• Technical knowledge of networking, cabling, and system setups.
• An ICT Comms Tech L3 qualification through structured apprenticeship training.
• Exposure to BT’s innovative technologies and future-ready solutions.

Your Future Career

• Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
• Potential to move into advanced engineering roles or leadership positions.
• Be part of a global technology leader committed to diversity, inclusion, and sustainability.
• Build a career in a growing industry with roles in field service, technical support, and beyond.
• Access to continuous learning and development programs to keep your skills future-ready.

About the apprenticeship you’ll study for

This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. 

The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.