Learning Triage Specialist- 12 Month FTC

Are you passionate about helping organisations make smart, strategic investment decisions in learning and development?

We're looking for a Learning Triage Specialist to join us on a 12-month fixed-term contract and help drive the effective management of learning investment across Yorkshire Building Society. Acting as the gateway for learning demand, you'll work with the business to ensure learning requests are understood and appropriately triages, working with key supplier relationships and connect colleagues with high-quality learning solutions that support business and personal development.

About the role

This is a unique opportunity to combine commercial awareness, stakeholder management and analytical expertise to influence learning investment and support capability development across the business.

In this role you will:

• Monitor budget performance, identify risks and opportunities and provide meaningful insight to support decision making.
• Identify opportunities to maximise value through smarter procurement, learning curation and optimisation of existing assets.
• Lead the intake and triage process for learning requests received through the Home for Learning process.
• Assess learning requirements and recommend appropriate solutions, whether through existing learning, third-party provision or bespoke development.
• Partner with subject matter experts and learning specialists to identify and create effective learning solutions.
• Produce management information and insight to identify trends and influence future learning priorities.
• Manage relationships with key external learning suppliers.
• Support strong data governance across the Learning team, ensuring accurate and compliant records.
• Contribute to continuous improvement by enhancing processes, insights and stakeholder experience.

About you

You'll thrive in this role if you're naturally curious, highly organised and enjoy balancing commercial thinking with stakeholder partnership. You'll be confident analysing information, challenging constructively and translating data into meaningful recommendations.

We're particularly interested in candidates who can demonstrate:

• Strong analytical and problem-solving skills with the ability to turn insight into action.
• Experience managing supplier relationships and working with external partners.
• Excellent communication and influencing skills, with the confidence to engage stakeholders at all levels.
• Strong planning and organisational capability with the ability to prioritise competing demands.
• A continuous improvement mindset and a desire to enhance ways of working.
• Experience working within a structured or regulated environment.
• Confidence using digital tools, systems and data to support decision-making.
• Experience managing budgets, analysing financial information or influencing commercial decisions.

Knowledge of learning and development practices, standards or learning design principles would be great, but it’s not essential.

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Olivia Eaton on OEaton@ybs.co.uk