Customer Service Advisor

An exciting opportunity has arisen to join the team at Manning Stainton as a Full Time Customer Service Advisor working at our busy Head Office.

The Role

You will be responsible for promoting Manning Stainton services in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.

Industry experience is not essential as training will be given. We are looking for candidates who can evidence previous targeted sales experience in a customer focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion to help people move.

General Duties:

• To make outbound calls to build direct customer relationships in order to promote and book appointments for our services.
• To identify and recommend related services to customers which will generate revenue.
• To be responsible for accurately recording all information collated from telephone contact on the databases.
• Maximise cross-selling opportunities at all times
• Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
• To ensure all calls are answered promptly and efficiently.
• Any other duties as required

You will need:

• Previous experience of working in a targeted, busy telesales/customer service environment
• An enthusiastic & high energy approach to work
• Attention to detail and high level of accuracy
• Good IT literacy
• Excellent customer service and telephone manner

Salary - £20,500 basic salary OTE £25,000 UNCAPPED

Hours: Approx 35 per week, shifts on a rota basis between 8.30am to 6.00pm Saturdays on a rota basis.

At Manning Stainton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

Manning Stainton have successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, together with Fine & Country and 5 specialist departments, Mortgages, Conveyancing, New Homes, Auction and Surveys, all ready to help our customers move.

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