Student Experience Officer

Reference number: JR258047

Location: Remote

Working pattern: Full Time, 37.5 hours per week

Contract Type: Fixed Term Contract, Until September 2027

Number of roles: 1

Salary: £28,000 per annum

We are looking for a Student Experience Officer to join our team.

The Student Experience Officer position at Kaplan Higher Education UK sits within the Student Services department alongside our Student Support, Disability Support and Study Skills teams. The central objective of the role is to enhance the student experience for those students studying a University of Essex Online programme throughout their entire learning journey in support of their progression, retention and student satisfaction. Particular consideration is given to developing a sense of belonging and community and working in partnership with students, ensuring that the student voice is heard and the feedback loop is closed.

You will ensure service excellence is maintained across an expanding portfolio of programmes and a growing student population through effective liaison and collaboration with a wide range of internal staff and partner colleagues. You will collate and review student survey data, coordinate recruitment and training of all student representative roles, manage the administration of meetings, oversee student engagement via online forums, and ensure that students have access to relevant and current careers resources.

This is an excellent opportunity for someone who is looking to expand their skills and build their career with an industry leader.

What you'll bring to the role

• An undergraduate degree or equivalent qualification.
• Previous experience of supporting students in a Higher Education setting.
• Experience of student-focused projects or event management
• Excellent communication and interpersonal skills, with the ability to communicate professionally, confidently and effectively, both verbally and in writing, with a broad range of people from diverse backgrounds
• Ability to work independently using initiative to prioritise and progress own workload, meeting deadlines and implementing improvements within own area of work.
• Excellent IT skills, particularly in Microsoft Office, with a desire to embrace new technology.

What we do

Kaplan Higher Education UK is one of the world's largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by dedicated academic and professional services teams.

Our mission is to continue to transform students' lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 6th September 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.