Communications & Engagement Officer

Communications & Engagement Officer

Huddersfield Mission Huddersfield, West Yorkshire 25 hours per week (Monday to Friday, 9:00am to 2:00pm) Salary: £28,968 pro rata

Help tell stories that change lives.

For over 100 years, Huddersfield Mission has been supporting people facing homelessness, poverty, poor mental health, addiction and other complex challenges. We provide practical advice, support and a welcoming community space for those who need us most.

We're now looking for a Communications & Engagement Officer to lead how we connect with supporters, donors, room hirers, café customers and the wider community.

This is a varied and rewarding role that combines communications, marketing, fundraising support, community engagement and administration. You'll have the opportunity to shape how we tell our story, showcase our impact and help generate the support that enables our work to continue.

If you're a skilled communicator who enjoys building relationships, creating engaging content and making a genuine difference, we'd love to hear from you.

What you'll do

Lead our social media, website and digital communications activity

Create compelling content that showcases the impact of our work

Develop supporter and donor communications, including newsletters and campaigns

Support fundraising activities and community events

Help grow awareness of our advice services, café and room hire facilities

Manage room hire enquiries, bookings and customer communications

Produce reports and insights using our CRM and database systems

Provide administrative support, including meeting minutes and office duties

Work collaboratively with colleagues across the organisation

About You

We're looking for someone who can combine creativity with organisation and enjoys working with a wide range of people.

You'll bring:

Experience delivering successful communications and engagement activities

Excellent written and verbal communication skills

Experience creating content for websites, social media and email marketing

Strong stakeholder engagement and relationship-building skills

Experience using CRM systems and digital platforms

Good organisational and project management skills

The ability to work independently and manage competing priorities

A commitment to treating people with dignity, empathy and respect

Experience within the charity, community or voluntary sector would be beneficial but is not essential.

Why Join Huddersfield Mission?

Be part of a respected local charity making a real difference in people's lives

Fixed daytime working hours with no evening or weekend requirement

Opportunity to shape and develop a newly reconfigured role

Employee Support Scheme

Stakeholder pension and life insurance

Ongoing training and professional development

Potential for additional hours in the future

Working Environment

Huddersfield Mission supports people experiencing a range of complex challenges, including homelessness, poor mental health, addiction and financial hardship. As a frontline community organisation, there may occasionally be times when people accessing our services are distressed, frustrated or upset.

We provide training, support, clear procedures and a collaborative team environment to help colleagues manage challenging situations safely, confidently and professionally. Experience in customer-facing, community-facing or support-focused environments would be advantageous.

Closing Statement

If you're passionate about using communications to create positive change and want your work to have a direct impact on people's lives, we'd love to hear from you.

Join us in helping to serve people and change lives.