Client Partner

In this role, you will hold end-to-end accountability for client strategy, account growth, and team leadership. You won't just manage accounts, you will act as a trusted advisor to senior client stakeholders, steering retail media strategies that deliver tangible, market-leading results.

The Role: What you'll be doing:

To deliver sustainable and profitable business growth by developing client relationships, driving strategic account planning, and leading a high-performing team to execute high-impact retail media campaigns.

• Strategic Account Leadership: Build and execute long-term, comprehensive account plans and OKRs aligned with both client priorities and internal growth goals.

• Client Relationship Management: Act as the primary senior escalation point and trusted advisor. Proactively challenge, guide, and recommend solutions to elevate client performance.

• P&L & Financial Management: Take full ownership of account profitability, CRM forecasting, campaign budgeting, and margin-improvement initiatives.

• Growth & Commercial Strategy: Spot and capture upsell/cross-sell opportunities, drive pitch activities, and champion client engagement strategies, case studies, and thought leadership.

• Team Leadership & Culture: Lead, mentor, and inspire a client-focused team, creating a collaborative environment, driving continuous development, and ensuring GIG Retail remains a Great Place to Work.

• Market Innovation: Stay ahead of retail media trends, working closely with internal Product, Proposition, and Operations teams to pilot cutting-edge solutions for your clients.

What You'll Bring To The Role:

• Proven experience in managing high-value client portfolios within retail media, marketing, or agency environments.

• Strong track record of holding P&L responsibility, driving revenue growth, and expanding client accounts.

• Confidence in influencing, challenging, and building trust with senior executive level client contacts.

• Experience building, coaching, and motivating high-performing teams to deliver top-tier client service.

• Ability to translate complex market insights and emerging technologies into actionable, revenue-generating client strategies.

• Competitive salary + bonus scheme
• 27 days holiday, plus bank holidays, 4 "joker" half days and your birthday off
• Hybrid and flexible working policy
• Vibrant agency environment with regular social and wellbeing activities
• Enhanced maternity/paternity pay
• Electric Car Scheme
• Cycling to work scheme
• Income protection, Death in Service and Pension Scheme.
• Employee Discounts