We’re a building society, or mutual, owned by our members. That’s anyone who banks, saves or has a mortgage with us. We’re run for their benefit and to help the communities around us. We’re not run for shareholders in the same way that banks are.
The role involves supporting customers facing financial challenges, offering guidance and practical solutions through active listening and building trust.
The ideal candidate should be compassionate, curious, resilient, and possess strong problem-solving and communication skills to genuinely help customers.
Working hours are full-time at 35 hours per week, Monday to Friday, with hybrid working options available to accommodate both office and home environments.