Leeds Federated Housing Association Limited
Leeds Federated Housing Association Limited is dedicated to providing quality housing services to the community. Their commitment to excellence is reflected in their robust IT infrastructure, which supports their essential operations.
With a focus on collaboration and professionalism, the organisation values innovation and continually seeks to enhance their service delivery.
- Strong emphasis on community engagement.
- Encourages professional development.
- Aims to create a supportive and inclusive workplace culture.
2 Vacancies
£32,000 a year
- Manage and investigate Stage 1 complaints, ensuring fair resolutions while enhancing customer service and identifying improvement opportunities.
- Ideal candidates have experience in customer service, strong communication skills, and a commitment to empathetic resolutions.
- This full-time role is based in Leeds, offering a permanent position with opportunities for service development and a positive complaint-handling culture.
£36,000 a year
- Manage Stage 2 complaints ensuring thorough investigations and fair resolutions, while keeping customers informed throughout the process.
- Ideal candidates should have experience in investigating complaints, preferably in social housing, and possess strong communication skills.
- This is a fixed-term role based in Leeds with a focus on improving customer service, offering regular support and development opportunities for the team.