Call Service Representative

Job category: Customer Service

Hours per week: 37.5

Closing date: 28-10-2025

Salary: £24,570 base salary plus great benefits

Call Service Representative

£24,570 base salary plus great benefits (Work Level 6C).

Monday to Friday (37.5 hours) between 9:00am and 5:15pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays).

Bristol or Sheffield – You’ll complete your training for the first few months at one of our offices, then you’ll have some flexibility for hybrid working.

Permanent and fixed-term roles available.

We’re looking for motivated and customer focussed people to join our growing Estate Planning Advisory team.

As a business, we’re passionate about developing our colleagues. In this role you’ll gain hands on experience within a legal setting, have access to ongoing training, build foundational knowledge in succession planning, and develop your customer service and sales skills. So, whether you’re starting a career in law or just have a passion for great customer service, we can give you the opportunity to help you shape your Co-op career with pathways into paralegal, leadership and consultative sales roles. And as we continue to grow and invest in new technology, there’s never been a more exciting time to join.

You’ll be the first point of contact for many of our clients, so we’ll look to you to approach each call with empathy and professionalism – providing them with a service we can be proud of. The work you do will make a real difference in building more value for our customers and member-owners.

What you’ll do:

• Take in-bound calls and make outbound calls to potential customers who have enquired about our services
• Accurately document customer queries and details, updating records on our system
• Explain our services to clients in a clear and understandable way
• Offer different solutions to customers based on their individual needs
• Complete a variety of ad-hoc tasks to support the team
• Connect with local community groups to see how we can support them through our free advice information clinics
• Conduct research to identify new local community groups suitable to host our free advice information clinics

This role would suit people who have:

• Experience within a customer facing role 
• The ability to work towards performance & productivity targets 
• Great communication skills, both written and over the phone 
• Good general IT skills, you’re comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook
• The flexibility to adapt to change in a fast-paced environment

Why Co-op?

If you’ve got the skills and experience, we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• An annual incentive scheme (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Discounted gym membership
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family
• No later than 6:15pm finish on Fridays