Customer Service Co-ordinator

Join our Customer Service team!

Are you ready to take the next step in your career with a company that values your skills and passion? We're looking for a motivated, part-time Customer Service Co-Ordinator to become a key part of our growing team at our Baildon office. 

As this is a part time role, the expected working days will be Wednesday, Thursday and Friday.

If you have a background in customer service — ideally office-based within the healthcare sector — and thrive in a fast-paced, customer-focused environment, this could be the perfect fit. Your confident phone manner, attention to detail, and proactive approach will help ensure our customers receive the high-quality service they expect.

Why join us?

• A supportive and collaborative team culture
• A role where your work truly makes a difference
• The chance to grow within the company
• A competitive salary with additional benefits included

If you're organised, enthusiastic, and ready to hit ground running - we want to hear from you.

Here's what you need to know:

Salary: £25,000 pro-rata plus profit related bonus (Negotiable)

Responsible to: Sales & Service Manager

Purpose: To provide the first point of contact with clients on orders and requests, interacting with Regional Account Managers and the Production team to provide lead times and updating customers on the status of their orders or requests.

Key Responsibilities

• Process customer orders, check stock and liaise with Production and Regional Account Managers efficient and timely manner
• Check through back-orders and update customers on the status of their order
• Ensure a polite, courteous and efficient telephone service is provided as a point of contact within the company.

Knowledge, Skills and Experience:

• Good GSCE grades in English & Maths
• A minimum of 3 years administrative experience - preferably office-based
• Strong administration skills with ability to use a range of PC software applicable to the role
• Professional with excellent interpersonal skills and telephone manner
• Self-motivated to deliver excellent customer service
• Sound planning and organisation skills
• Excellent attention to detail
• Team player with passion and drive
• Capable of using own initiative
• Experience of working in a demanding fast-paced environment
• Ability to prioritise workload
• Experience working within the healthcare sector is desirable, but not essential.

Tasks:

• Process customer orders by both email and telephone
• Checking stock levels with the Production team to determine lead times
• Liaising with the Production team and Regional Account Managers on customer orders and status
• Checking through back-orders and updating customers on the status of their order
• Communicating lead times to customers via email or telephone
• Taking customer phone calls in a professional and friendly manner
• Other administrative duties
• Support the wider customer service team in any other tasks as required

If you're interested in this role, please email a copy of your CV and cover letter.